Bank of Ireland is one of the country’s leading Irish banks, offering a wide range of financial products including savings, loans, mortgages and deposit accounts. Bank of Ireland is a traditional, relationship-driven retail and commercial bank with a conservative business philosophy, whose key strategic objectives are to transform the Bank, serve customers brilliantly & grow sustainable profits.
Wheels We Deliver have been providing continuous & consistent best in class Courier Services to Bank of Ireland Group for over 2 decades in a manner that is aligned with the Bank’s purpose to enable their customers, colleagues and communities to thrive.
In alignment with Bank of Ireland’s purpose to enable their colleagues to thrive and as a result of COVID 19, Bank of Ireland immediately implemented a Working from Home policy for all of their colleagues in early 2020.
The Bank required a logistics partner who could ensure that all of the Bank’s employees could work successfully from home by ensuring that they were supplied with essential IT equipment on a day & time that suited their employees. They also required that any malfunctioning, obsolete or no longer required items would be collected or replaced. These items needed to be transported in a safe, secure and timely manner throughout Ireland & other international locations. The Bank also needed a logistics partner to provide timely & accurate MIS reports that included comprehensive details of all deliveries & collections.
Wheels We Deliver appointed a specialist Project team to manage the ongoing requirements of the Bank. The service that this team provides includes:
- Dedicated email & Project team contacts
- Bespoke order form developed for Bank of Ireland in order to capture all relevant order details
- Flexibility to ensure all deliveries & collections are provided at a time that suits the Bank centrally as well as the employee locally
- Protective packaging sourced & supplied where required
- Completion of Commercial Invoices for International Despatches where required
- Swap Outs of Old & new equipment
- Direct contact with employees to coordinated home deliveries
- MIS Reports