When it comes to delivering important documents or valuable items, every detail matters. At Wheels We Deliver, we work with a wide range of clients, including legal and financial firms where accuracy, confidentiality and timeliness are critical. Over the years, we have learned that a few simple steps make all the difference in ensuring a reliable delivery.
1. Provide clear and complete instructions
When booking a delivery, always include:
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Full name and Eircode of the recipient.
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A reliable contact number in case the driver needs to confirm details.
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Specific timing requirements, such as a deadline or time-definite delivery.
Clarity from the start ensures your package arrives where it needs to go without unnecessary delay.
2. Package documents securely
We often see sensitive files, especially from courts or offices, handed over without proper packaging. This is risky and avoidable.
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Do not leave documents loose or exposed.
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Use envelopes, folders or secure packaging.
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Consider tamper-proof or sealed envelopes when confidentiality is essential.
This is not just best practice, it also helps maintain GDPR compliance.
3. Share any special instructions
Every delivery is different. If there are specific circumstances, tell us at the start. Examples include:
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The package must be signed for by a named person.
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Our driver should use a side or back entrance.
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Restricted access points, such as security desks or gated areas.
The more information we have, the smoother the handover.
4. Access proof of delivery easily
Traceability and accountability matter. Wheels We Deliver provides a dedicated portal where you can access proof of delivery (POD) at any time. We can also email or WhatsApp the POD to you directly, so confirmation is always at hand.
5. Maintain full chain of custody
For sensitive or high-value deliveries, knowing where your package is and who has handled it is essential. Our tracking system provides:
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Logged time of booking for every request.
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Details of the driver assigned.
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The exact time of collection.
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Access to the driver’s route in real time.
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Instant proof of delivery once completed.
This transparent chain of custody means full accountability from start to finish.
Why this matters
In the legal and finance sectors, trust and precision are not negotiable. A misdelivered or unsecured document can cause compliance issues, reputational harm, or worse. By following these steps, you help ensure that your delivery is safe, prompt and handled with the care it deserves.